The new system, which was launched this week, enables visitors to use a kiosk or mobile phone to verify their identity, eliminating the need for manual checks, the Singapore Tourism Board and local hotel association said in a statement. That can trim check-in times by as much as 70%, they said according to report published in www.thehindubusinessline.com
Authorities in the Southeast Asian country are constantly on the lookout for ways to promote automation and boost workers’ productivity, both to improve efficiency and adjust to the constraints imposed by an ageing workforce. Tourism accounts for about 4% of the nation’s gross domestic product.
One of the users, Grand Park City Hall, estimated the new process reduced the time it took a guest to check in to about one minute, down from five. “Guests now enjoy more convenience,” said General Manager John Kockan.
