New Delhi, October 28, 2021: The hospitality sector has been reaping benefits of advancements in technology and finding new ways to transform daily operations. Moreover, the shortage of staff in the sector occurred due to the Covid-19 pandemic. However, the situation has not improved post-lock down. So, the hospitality industry has been looking for ways to fill the gap created due to lack of workforce. Many restaurants deployed robot servers to serve food and drinks to customers. Moreover, these robots can perform a variety of operations such as greeting the customers and singing songs. So, they become marketing tools for these restaurants. The demand for hospitality robots is expected to increase in the coming years as more and more restaurants begin implementation. According to the report published by Allied Market Research, the global hospitality robots market is expected to reach $3.08 billion by 2030. Following are some of the activities taking place across the world.
As restaurants suffer from labor shortages with the Covid-19 pandemic disrupting the hospitality industry, the restaurant owners have been trying to find a way to fill the gap. They have been investing in technology and deploying robots for serving customers. Sawatdee Thai Restaurant, situated at Minneapolis and other four places, began serving food and drinks and bringing dishes from tables to kitchen with the help of robots. The robots are named DeeDee. An artificial intelligence and robotics firm from California created these robots to automate the repetitive tasks and help restaurant owners focus on improving customer service even with lesser workforce than before.
Harrison, the owner of Sawatdee, highlighted that these robots do not replace human workers, but they assist human workers in carrying out repetitive tasks. The owner added that these robots allow human workers in spending more time with customers than before as they do not need to indulge in carrying dishes from kitchen to table and vice versa. The owner also deployed another robot server at location of Maple Grove.
Restaurants continue to use robots to fill the deficit of human workers. Restaurants in Vancouver Islands implemented the strategy of delivering food and drinks to customers with the help of robots. However, the advanced technologies installed in the robots enable them to sing happy birthday songs and greet customers. Moreover, multi-color lighting has been installed in them to entertain people. The cat-like robots BellaBot increases the efficiency of overall operations as staff needs to make lesser visits to kitchen than before.
Along with assisting human staff in carrying out repetitive tasks and enhance efficiency, these robots can be used as marketing tools. Restaurant owners at Vancouver Islands highlight that these robots are helpful and customers enjoy interacting with them. In addition, customers share videos of robots delivering food and interacting with them on the social media platforms. This helps in marketing of restaurants. The robots can perform advanced functionalities such as greeting customers at the entrance and fetch them to the vacant tables. They also avoid collisions with people, making the restaurant a safe place for people. The number of restaurants employing the robots is estimated to increase in the coming years.
Corporate Comm India (CCI Newswire)
