New Delhi, August 23, 2016
1. How is the facility management concept received in India?
In India the facility management business is still in the process of being a totally organized sector in India and is operating on low margins. However, consolidation in this segment is slowly gaining momentum as players are growing their business by acquiring smaller firms. There is an increasing demand for these services as emphasis on urban development and modernization of office spaces is growing. With more and more Startups, Ecommerce and BPO’s opening operations in India the future of facility management looks bright, as there has been a focus on facility management as a tool to cut costs without compromising with quality.
2. Why is it one of the key elements for the companies today?
For any business to operate efficiently, it is very important for all processes to be in place, this leads to the need for facility management. One of the main reasons for facility management being a key element for the companies nowadays is that, corporates can now focus on their core competencies, allowing them to achieve desired results. Facility management increases the cost- efficiency of the business, increases the lifespan of the assets, and helps to manage the health and safety requirements. Hence, effective facility management includes combining resources and activities and is vital to the success of any organization.At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business. Further it’s proven that clean and healthy environment enhances the productivity of employees.
3. What made you come up with TOPS Facility Management?
Tops Facility Management was previously known as Taylormade Services, which was the facility arm of the TOPSGRUP, hence it’s not a new business that we have come up with. The Facility services has always been hand in hand with Group’s security services now with Tops Facility we are looking to deliver the global best practices for Indian businesses and to give them real FM experience at par with their international counter parts.
4. What kind of services do you provide under this wing?
Under Tops Facility Management we provide a number of services, which can broadly be classified as Hard Services, Soft Services and Other services. Under Hard Services we provide Electrical Maintenance, Heating & Ventilation, Mechanical Services, Plumbing& Maintenance, General Maintenance, etc. Soft services include Housekeeping, Janitorial services,Façade Cleaning,Help Desk Solutions, Mail room Management, Office Equipment Management, Pest Control Solutions, etc. Some other services provided are Energy Conservation & Management.
5. What are the key challenges faced in the industry?
The lack of availability of adequate technical and non-technical labor force is one of the biggest challenges that the industry is facing currently. Also, the lack of standards to measure the quality level and performance is another big challenge. The practice of facility management is not much recognized since it is a relatively new concept and hence considered to be vulnerable. However,many of the commercial spaces, hospitality chains, medical and care centres, etc are actively outsourcing for facility management, and hence it has definitely gained momentum over the years. Another big challenge is competition, since there are many low cost service providers, pricing becomes an issue for the large players in the industry. Entry of global players has further on imposed a great threat to the local players.
6. What are the opportunities available for the Facility Management players in India?
Outsourcing of facility management services has increased considerably over the recent years. With an increased presence of Global and Indian MNCs across the country, the demand for facility management services is rising. Moreover, increased awareness about having a healthy facility, making companies to invest in these kind of specialized services. The sectors like Healthcare, IT, Retail and Ecommerce are amongst the first to look at FM services as a quintessential investment for better productivity of the organization. The market is poised to grow at a stupendous rate and offers huge area of growth for FM companies. Demand for both hard and soft services is expected to remain strong as end users value the experience and professional service that these providers can offer.
7. What are the company’s core competencies and future business plans in next five years.
Our core competencies include a team comprising of experts who are 24×7 available, a dedicated international training module so that we can provide the best services to our customers, this includes a rigorous selection process too. Security consciousness is another aspect that is kept in mind while performing the services; our team takes proper care of the client’s property or assets. Currently, the clients have to choose individual service from range of services under FM umbrella. At Tops Facility the vision is to bring in concept of integrated facility management where various services are presented as bundled solutions. This will help companies optimize cost and increase their operational efficiency.
8. What are the different service levels and how do they differ from each other?
In the Indian scenario most of the FM companies will work on input basis where fixed headcounts are pre-defined. This trend is slowly changing towards output based contracts where mutually agreed SLAs/KPIs are established and accordingly resources are deployed. The latter is more solution based model rather than just a deployment of manpower approach. Due diligence is also conducted to study the facility and come up with optimal use of manpower and machine for the effective FM.
Corporate Comm India(CCI Newswire)
