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New Delhi, December 02, 2017: The Internet of Things, room automation, artificial intelligence and virtual assistants such as Amazon’s Alexa are making headway in the hotels and hospitality sector .But none of this is possible without the right foundation of secure connectivity. No matter how luxurious your hotel, how sumptuous the food or how relaxing the spa, if you don’t offer secure connectivity and mobile guest services, you are unlikely to fill your rooms. Dirk Dumortier, Director, Healthcare & Hospitality Sales APAC at Alcatel-Lucent Enterprise looks at the issues and the technologies that are now available to enable hoteliers to provide the services guests expect.

Hospitality is a connected industry. Even back in 2014, 40 percent of people traveling on business had three or more connected devices, as smart and wearable tech offer far greater functionality to people on the move. Inside the hotel, guests are turning to their own technology for information and entertainment rather than traditional hotel services.

It’s secure access first – and last
Hoteliers realize that to grow their business they need to invest in technology. According to the 2017 Lodging Technology Study , 57 percent of hotels are planning to increase investment, with 42 percent intending to maintain their technology spend. The top priority is to increase digital customer engagement in a secure environment, and for this, mobility and connectivity need to be at the center of their digital transformation strategy.

Wireless connectivity is now an essential amenity. Guests experience it at home, at work and increasingly on the move – so they have high expectations. In fact, WiFi is so central to the guest experience that only room cost ranks higher in importance to guests. But providing WiFi is more than just providing connectivity bars on a device – balancing easy access with security is key.

Challenge 1: From the lobby to the lounger – pervasive and high-quality WiFi
Providing consistent WiFi access can present a major headache in hospitality environments. Not just because of the number of users, devices and amount of data on the network, but because often the buildings were not designed with networks in mind!

Managing the network infrastructure footprint, particularly in historic hotels, is one of the first considerations. Old buildings with thick walls or metal structures mean that it is just not possible to run all the cables you need to support room technology. Over in Europe, the 140-year-old Waldhaus Flims Alpine Grand Hotel & Spa recognized this problem, but through the use of hospitality access points (AP), the hotel rooms could each be connected via a single LAN cable. These specialized access points act as ‘mini-switches’ which ensure access to internet, telephony and video entertainment, only with a much smaller footprint. Where it is impossible to bring Ethernet to some areas of hotels, WiFi meshing can provide the solution.

Looking more locally, The Escarpment Group’s multiple properties, in the rugged geographic terrain of New South Wales’ Blue Mountains, were using disparate platforms, resulting in an excessive number of integration points, management challenges and a lack of consistency across locations. By consolidating the management system under one vendor, the management of WiFi platform became a simple task – allowing the IT team to spend more time on higher-value activities.

With IoT becoming the norm – room automation, IP security cameras, point of sale systems and virtual assistance devices – the growing pressure on networks to deliver uninterrupted quality of service to guests starts to become an issue.

Your WiFi should follow that guest!
It is not simply a case of adding a few more access points around the hotel – you need a solution in place to ensure simple and secure guest access and authentication. This simplified connectivity needs to ‘follow’ the guest around the premises, providing access to services where and when they need them. For instance, APs that can continuously monitor connection metrics from mobile devices can use this data to steer device connection to the most appropriate AP, which prevents the WiFi network from slowing down as people move throughout the hotel premises.

Challenge 2: Follow that device – mobile guest services from digital reception to check-out
A guest that uses the spa, the restaurant and the gym leads to a better bottom line. The key to unlocking this is the guest’s personal device – from providing direct bookings and services before guests arrive, to saving time by checking-out straight from their smartphone. This type of personalized experience ultimately means better guest engagement.

This requires frictionless digital interaction between guest and hotel departments – be that the front desk, restaurant or other facilities. With today’s open APIs (application programming interfaces), it is becoming easier than ever to integrate voice and message capabilities directly into guest loyalty or eConcierge apps.

Beyond this, location-based services are quickly establishing themselves as a way to offer guest services – providing directions to one of the resort’s featured restaurants or letting guests know what offers are available when they are walking past the spa are just a couple of examples. Successful digital engagement in the future will be personalized in these ways, and the data gained from mobile engagement will be invaluable to hoteliers in delivering personalized services and push notifications based on individual preferences.

Hotels are also using technology to ensure they are also getting the most out of each guest. Where phone systems in room are traditionally seen as cost-centers for a hotel, Accor Hotels is using a cloud-based system with a licensing model that allows them to only pay per occupied room per night, sharing the risk and reward with vendor and partners.

And mobility is not just for guests…

Behind the scenes, in hotels such as The Buddha Bar Hotel in Paris, enhanced mobility services are enabling staff to stay connected anywhere on-site, resulting in more attention made to guests’ demands. Add to this apps which enable employees to instantly report room availability via a code on their mobile device, or log and respond to maintenance issues on the move, and you can start to see how these capabilities can all add up to getting guests checked in faster and keeping them happy during their stay.

Challenge 3: Securing networks and containing threats with Containers and PANs
Hotels are a growing target for hackers and data thieves. The open, guest-facing nature of the hospitality industry means that hotels and venues need to be welcoming to guests and their devices. But with so many mobile, wearable and IoT devices entering the hotel space, balancing guest access while keeping data, hotel functions and back-end services secure is vital.

One of the core principles behind building a secure network for hotels is containerization technology. This is a method of creating virtual isolated environments on a single converged network. The idea is to group connected devices with a common function and the respective authorized users into a unique, virtual IoT ‘container’. For example, the ‘guest access container’ acts as its own network where guest users cannot see or interact with devices within the finance department’s container, or the IP cameras and alarm systems operated by the security team. Within each container, quality of service and security rules can be enforced and it is possible to reserve or limit bandwidth, prioritize traffic and block undesired applications.

As connectivity grows and with so many devices in guest rooms, you also need to consider what each guest can interact with – smart TVs, intelligent room assistants or climate control. With guests able to connect and mirror movies to the IPTV, how do you stop them connecting and streaming to the TV next door? The answer is the Personal Area Network (PAN). A PAN is almost like having a dedicated WiFi network for every room, where guests can interact with room technology as they’d expect at home – but crucially only in their room. Yes, hotels need to get connected, but they need to be smart about network security and the technology is now available to enable them to do just this.

Stay another day
To drive these benefits to their bottom line, hotels don’t just need to offer better mobility, they need to offer smarter mobility. The integration of a guest’s device through bespoke applications and services is only the beginning of the process – hoteliers need to add a personal touch to their technology offerings. That means enhancing guest experience with services that transform the Internet of Things into the Hospitality of Things and mobile engagement that offers timely and appropriate services to guests. But with digital criminals on the prowl and tech savvy guests highly aware of digital risks, securing hotel networks can no longer be an afterthought – secure connectivity needs to be at the center of design.

Corporate Comm India(CCI Newswire)

 
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Outstanding Indian restaurant recognised by world’s leading restaurant rating guide

Macao, December 02, 2017: Forthe fifth year in a row The Golden Peacock at The Venetian® Macao has been recognised by the Michelin Guide Hong Kong and Macau 2018as “a very good restaurant in its category” and again awarded a Michelin one-star rating.

The outstanding Indian restaurantis led by Kerala native and highly awarded Chef Justin Paul, who has headed a team of 13 chefs since the restaurant’s 2013 opening. The Golden Peacock prides itself on authenticity throughout, from the chefs and recipes to techniques and ingredients.

“We are truly honoured to have been recognised by the prestigious Michelin organisationagain,” said Chef Justin. “My dedicated and talented teamworks hard to offer authentic and exciting regional Indian cuisine and give our guests not only a delicious experience but also one they will not have had elsewhere in Macao.We are thrilled to have gained this recognition for the fifth year in a row.”

In addition the restaurant regularly introduces special promotions, most recently featuring the distinctive Indian regional cuisine of Goa, which as a former Portuguese territory shares many parallels with Macao, especially in its intriguing blending of eastern and western influences.

All dishes at The Golden Peacock are made using ingredients imported directly from India to ensure authenticity, from spices to clay serving pots. Prepared by a team of talented chefs,The Golden Peacock is the best place to sample genuine and award-winning Indian cuisine in Macao.

The restaurant’s beautiful design will also delight guests, with the entrance painted in gold leaf to emphasise the richness and opulence of Indian culture,and interiors featuringa striking peacock theme.

Meanwhile ZiYatHeenat Four Seasons Hotel Macao, Cotai Strip, has announced that it is once again the proud recipient of a Michelin one-star rating. The renowned restaurant offers traditional Cantonese cuisine with an emphasis on the finest ingredients, featuring favourites such as fresh seafood and creative dim sum dishes.

The Golden Peacock is open daily 11 a.m-3 p.m. for buffet lunch, with an à la carte menu also available from 6-11 p.m. Reservations or private events can be booked by calling +853 8118 9696 or emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it. '; document.write(''); document.write(addy_text22749); document.write('<\/a>'); //-->\n This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Corporate Comm India(CCI Newswire) 

 
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Expands its distribution network to offer wider reach to hotels

Orlando, December 01,2017: eRevMax , the travel technology company for online hotel distribution and connectivity solutions, has completed two-way XML integration with Globalybeds and EMI Global USA. Hotels using RateTiger and RTConnect, can leverage the interface to make real-time rate and availability updates and receive bookings generated on these channels directly into their property management system.

EMI Global USA is one of the leading destination management and special event service providers in USA. Globaly beds or Gbeds is a newly launched B2B Bed Bank online system focusing on best seller properties worldwide.

"Our interface with RateTiger will be beneficial for our partner hotels and tour operators to quickly and efficiently manage room rates, availability and restrictions. It's a very useful tool with a wide hotel distribution network worldwide which would help us improve our inventories," said Tiago Tonicha, Sales Manager,EMI Global USA and Globalybeds.

"This integration will allow our customer hotels to add inventories to one of the biggest meeting organizers and B2B Bed Bank and improve their corporate booking potential. We have been continuously working towards building diversified channel portfolio to help the industry match supply with relevant demand in a timely manner," said Ashis Saha, SVP – Project Management, eRevMax.

eRevMax distribution management solutions – RateTiger and RTConnect powered with sophisticated analytics, distribution capabilities and interactive reporting dashboard, help hotels make informed decision based on key insights and streamline all aspects of their revenue management for driving better results. The company offers seamless connectivity with over 300 OTAs and 70 technology providers.

Corporate Comm India(CCI Newswire

 
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Malaysia, December 01, 2017: Building on the successful launch of its inaugural edition, The Economic Times Asian Business Leaders Conclave 2017 (ABLC) is back to catalyse the developments in the Asian economy since last year. It will act as a channel for thought leaders, governments and business leaders to further the cause of greater economic integration between emerging and leading countries in the region. The conclave is scheduled to take place from 29th November to 30th November 2017 at the Majestic Hotel Kuala Lumpur in Kuala Lumpur, Malaysia.

In its launch edition, ABLC established itself as an important economic platform for candid discussions on economic ties, international business, etc. and had the rare distinction of being addressed by The Honorable Prime Minister of Malaysia and India (Via Video Conferencing). The 2nd edition will see greater involvement of regional governments, who are looking to come together to deliberate on the future course of Asia. The discussion will focus around what steps Asia as a unit must take to achieve development goals and move towards not just complete economic independence, but also the greater dominance in the new world order. It will also act as a focal point for discussion between ASEAN, India and the Middle East.

Expressing his views on the conclave, Mr. Deepak Lamba, President –Times Strategic Solutions, said, “As Asia continues to develop and innovate abundantly, it has gained more influence on a global scale. This rapid growth, also offers numerous business opportunities which need to be tapped strategically. The 2nd edition of the Asian Business Leaders Conclave, to be held under the patronage of the Honorable Malaysian Prime Minister and other dignitaries will see authorities and thought leaders converge to frame reforms and strategic ties that will help assert Asia’s position as the torchbearer of the global economy.”

This year the special address will be delivered by senior Asian Government Representatives, Amir Hossain Amu, Minister of Industries, Bangladesh and Manohar Lal Khattar, Chief Minister, State of Haryana, India. They, together with other industry prophets will deliberate on enhancing regional economic integration agenda, eliminating barriers to international trade and investment in the region and giving greater impetus to the sustainable and inclusive development of Asia.

This conclave will have entrepreneurs, business owners, policy makers and senior government authorities from all across Asia. One of the highlights would be the dedicated zone for startups where entrepreneurs can showcase their services/products and meet with potential investors. Making sure that the conclave touches upon all the macro agendas of the booming sectors, it will have Industry focused parallel sessions. ABLC will also prove as a great platform for cultural exchanges that will help understand the common aspirations of Asians. The conclave will host a series of interactive panel discussions, candid chat sessions for exchange of ideas, live talks and interviews with the most influential leaders and networking meetings.

Some of the key topics discussed during the summit were as follows:

  • Untapped opportunities to boost Intra – Asian trade
  • Eliminating barriers to international trade and investment in the region
  • Role of the financial sector in attainment of inclusive growth
  • Enhancing collaborative efforts for greater Industrial growth in Asia
  • Driving global investments in Infrastructure to Asia
  • Opportunities for collaboration in the MSME sector between ASEAN and India

Renowned Asian representatives for the conclave:

  • YAB Dato’ Sri Mohd. Najib Bin Tun Haji Abdul Razak, Prime Minister of Malaysia
  • Hon. Ranil Wickremesinghe, Prime Minister of Sri Lanka (via video conference)
  • Andy Xie, An Independent Economist based in Shanghai
  • GM Rao, Group Chairman GMR Group
  • James Law JP, Founder, Chairman, CEO James Law Cybertecture
  • Mr. Alhaz Amir Hossain Amu, Minister of Industries, Republic of Bangladesh
  • Mr. Fakhrul Mazid Mahmud, APS, Ministry of Industries, Bangladesh
  • H.E Ouk Prachea Secretary of State (Vice Minister) Ministry of Commerce, Cambodia
  • Chheav Pha, Director of Market Development, Ministry of Commerce, Cambodia
  • Sushil Premajayantha, Minister of Science, Technology and Research, Sri Lanka
  • Mr. Chaminda Welegama, APS, Sri Lanka
  • Dr. Chuang Suo Ho, Vice Chairman, Taitra, Taiwan
  • Ms. Ivy Ko, Project Manager, Taitra, Taiwan

On the Day 2 of the conclave the 2nd edition of Most Promising Leaders of Asia Coffee Table Book will be launched. It will enlist young leaders who are an important part of the story of a resurgent Asia.

Renowned Asian representatives, such as Mr. Fakhrul Mazid Mahmud, APS, Ministry of Industries; H.E Ouk Prachea Secretary of State (Vice Minister) Ministry of Commerce, Cambodia; Chheav Pha,Director of Market Development, Ministry of Commerce, Cambodia. Also, representatives from Indian and Asian companies, such as Fortis Healthcare & Religare, & Shriram Group, James Law Cybertecture, Hong Kong, GMR Group, Taiwan External Trade Development Council, Ravin Group of Companies, Logie Group, Hong Kong, ICICI Ventures etc. will be there.

Corporate Comm India(CCI Newswire)

 

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